Terms and conditions - Tours y Tickets Operador Turístico en Veracruz, México.
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contacto@tranviasveracruz.com

Terms and conditions

Credit card payments in favor of TOURS Y TICKETS OPERADOR TURÍSTICO Y DMC are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TOURS VERACRUZ on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

 

TERMS AND CONDITIONS

 

TOURS Y TICKETS OPERADOR TURÍSTICO Y DMC WELCOME YOU, AND APPRECIATE YOUR PREFERENCE, WE INVITE YOU TO HAVE PRESENT:

 

  1. It is important that you provide us your real and exact data, only then can we keep in touch to provide you a better service.
  2. Reading these terms and conditions, you can make a better choice and better exercise your rights as a consumer.
  3. As a consumer, you must learn about the documentation you need to be able to make your trip as planned.

 

RESERVATION, PAYMENT AND CANCELLATION POLICIES

 

RESERVATION POLICIES

The rates shown on the website are only valid at the time of your quote. The rates will apply for their respective charge, only in case of reserving the desired service, otherwise the rates can vary. A reservation is considered completed, when you have a confirmation number and the corresponding charge has been applied.

At the time of booking, you authorize us in writing and / or verbally to use your credit card number to make your payment, and expressly confirm to know and accept these Terms and Conditions. All reservations are subject to availability at the time of processing your request.

Availability can not be guaranteed until full payment has been received. For some reservations (duly identified before filling out your contact details and credit card details), we must check availability directly with the provider's reservations department before being able to confirm them.

Tours y Tickets Operador Turístico y DMC asks you a maximum of 24 hours for such verification of availability and confirmation. In order to avoid setbacks, you must present your corresponding coupon at the time you request your paid service. If you wish to change or cancel your reservation, please contact us as soon as possible, with your assigned Travel Advisor, mentioning your reservation number. Tours y Tickets Operador Turístico y DMC suggest you read carefully the clause corresponding to CANCELLATION POLICIES.

Any change of reservation is subject to availability and a new rate price. For more information, you should contact your assigned Travel Advisor, mentioning your reservation number. All reservations confirmed by Tours y Tickets Operador Turístico y DMC provide a reservation control number which you must carry at all times.

 

PAYMENT METHOD IN ELECTRONIC CHANNELS

 

CREDIT OR DEBIT CARDS

The means of payment that you can use are informed in conjunction with the services offered. Always in advance prior to your purchase or reservation request.

When the consumer enters the data of its account or card and accepts the transaction and authorizes the charge for price and / or rate. If you make a purchase in installments by means of a credit card, keep in mind that: a) The charge for our service is applied in the first installment; b) Interests, taxes, commissions or other charges that may arise from purchases in installments by credit card will depend on the conditions that the consumer has agreed with each bank or card issuer. We recommend that you inquire about the conditions of use and interest of your credit card before using the installment method. The security measures in the purchase are determined in the Bank.

 

 

AIR SERVICES

It is an essential requirement to have a valid passport copy for six months from the date of travel, for issuance of a ticket. In case of not having this requirement, it will be necessary to send an email indicating YOUR COMPLETE NAME AND DATE OF BIRTH. Tours y Tickets Operador Turístico y DMC will issue the ticket with this information.

After the ticket is issued, it is not possible to change the name, change the date of this subject to the approval of the airline. It is the responsibility of the passenger to look for the transfer driver, who will have a sign with the name of the passenger or circuit. Passengers, if for any reason, do not have contact with the transfer driver, you can call the 24-hour telephone number to give notice that they have not located the driver.

It is Important to consider that the transfer driver will wait only 1 hour for the clients.

No claim or request for a later refund will be accepted if the passenger did not comply with this requirement.

All setbacks or incidents linked to air travel, such as delays, loss of connections, loss of luggage, etc., are the sole responsibility of the airlines. It is essential, for further processing, to make the appropriate claim at the counters for this purpose.

Referring to the previous point it’s important to give notice to the operator's 24-hour telephone number, to inform that the flight has been changed (with this the program of your transfer) or that it will arrive in later days. If no notice is given, the transfer will be lost.

 

 

HOTELS

The check-in and check-out time of the hotels are subject to the formalities of each hotel, in case the arrival were before the established time as check-in (usually at 15:00 PM), there is the possibility that the room is not provided until the corresponding time.

 

CANCELLATION POLICIES

Cancellations must be informed at the following email:

contacto@tranviasveracruz.com

Do not forget to write down your reservation number.

 

FOR GROUND TRANSPORTATION AND / OR TOURS

Cancellation policies for tours and ground transportation are specific to each service, so at the moment you choose the type of transfer or tour you can observe every cancellation policies. Notwithstanding the foregoing, below we describe the cancellation charges applicable in ground transportation and / or tours:

 

CANCELLATION DUE TO CAUSES AND / OR ACCIDENTS NOT ATTRIBUTABLE TO THE COMPANY

Tours y Tickets Operador Turístico y DMC will not assume responsibility for any claim, cost or expenses arising from personal or third-party injuries, accidents or death, loss or damage of personal belongings, loss of amusement, anger, disappointment, anguish or frustration either mental or physical that results from what is mentioned below:

  1. Acts or omissions of any other person who is not an employee of Tours y Tickets Operador Turístico y DMC.
  2. Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather, or any other cause beyond the direct control of Tours y Tickets Operador Turístico y DMC.
  3. Failure of the client to obtain the required documentation for their trip such as: passports, visas and certificates or any document that is their responsibility to process, in which case you will not be entitled to any refund.
  4. Omission of follow-up of instructions by the client in departure times of airport, time and date of entry and exit of hotels, policy of exchange of coupons.
  5. Cancellation or change for any reason of the offered travel services. We reserve the right to cancel or change travel services at our discretion, but will try to replace them with comparable services.
  6. In case of cancellation Tours y Tickets Operador Turístico y DMC will be responsible for reimbursing the total amount of money paid.
  7. If the services are canceled or interrupted by causes out of control of Tours y tickets Operador Turístico y DMC such as weather, hurricane, earthquake, acts of terrorism, etc. And in which, derived from the policies of its suppliers, Tours y tickets Operador Turístico y DMC have - in the same way - to meet their obligations with the suppliers and do not allow them to obtain a refund of the amount paid or to be paid by the supplier on behalf of the client. Therefore, at the discretion of Tour Operators and DMC Tickets and DMC, 10% of the amount paid for the reservation may be retained as an administrative expense.